Starboard Suite simply works better than you can possibly imagine. Jen and I have been running tours in a very competitive market since 1992 and this is the best business tool we have ever seen!Shane Aggergaard
OWNER, ISLAND ADVENTURES
Manage your entire business from a single integrated platform
Our intuitive web-based platform makes it simple for your staff to manage your sales, inventory and check-ins. With enterprise-level reporting and detailed audit trails you can stay on top of it all.
Marketing & SEO
Starboard Suite includes powerful marketing tools to help you attract customers and grow your business.
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Optimized booking pages
Individual event pages are optimized for Google, to help you boost your rank in search results.
Flexible discount codes
Offer discount codes on your own terms.
Voucher support
Online redemption and tracking of Groupon, Living Social or any other prepaid vouchers.
Conversion Tracking
Track the success of your online marketing efforts, through our integration with Google Analytics.
Individual booking pages optimized for Google and SEO
Marketing and search engine optimization shouldn't end on your home page.
With Starboard Suite, every bookable event you add to your public calendar gets its own page, with a unique URL that's optimized for Google.
We've even implemented Google's "event schema" to pro-actively promote your event information, images and ticket prices to Google's "knowledge graph".
As a result, most customers see a significant bump in page rank of their primary website, and a noteworthy increase in bookings directly through their Starboard Suite event pages.
Integrates with Groupon and Living Social
Specify the value, expiration, and any restrictions for your voucher campaign. Then import voucher codes directly into your control panel and allow customers to redeem vouchers online — saving you, and them, a ton of headaches. You can even allow customers to redeem their codes for face value after they expire.
Real-time availability
Share real inventory across your online, phone and walk-up sales, and completely eliminate overbooking.
Mobile friendly
Streamlined, mobile-friendly design that customers love
Split payments
Support for split payments and deposits, across any payment methods, including cash and checks
Flexible credit card processing
Secure and PCI-compliant credit card storage
Concierge/agent bookings
Let concierges and booking agents reserve online using credit cards or voucher codes.
E-gift certificates
Let customers purchase and redeem gift certificates online. Certificates look great and match your brand.
Flexible gift certificates that make your brand look great!
Generate sales and save time by letting customers purchase and redeem gift certificates online. You can offer gift certificate for multiple event types, and even include retail add-ons.
Wondering what to do about those old hand-written gift certificates still floating around? We support those too!
Automated Emails
With our email automation tools, you can provide timely detailed information to keep customers happy and reduce phone calls.
Need to delay or cancel an event due to weather? Email every customer who's booked on an event in a single click.
After your event, automatically send links to your Facebook, Yelp, and Trip Advisor pages to encourage customers to write reviews for you.
Automated emails
Automated confirmation, reminder, and thank you emails
Event details
Include address, directions, and Google Maps.
Multiple events & locations
Support for multiple event types and departure locations
Get more customer reviews
Automatically prompt customers to write reviews for you after their trip. Support for Trip Advisor, Yelp, or any review site.
Event updates
Weather issues? Email every customer who's reserved for an event, with a single click.
Mobile Check Ins
Mobile-friendly check-ins for groups and individual guests
QR scanning
Speed up check-ins with our integrated QR code (barcode) scanner app on your iPhone/iPad. Optional integration with Linea Pro® laser cases
Integrated gratuities
Collect gratuities during check-in, or after an event. Optionally, charge them to a stored credit card on file.
Easy check-ins with our mobile manifest
With our mobile manifest, your crew members can easily track and board customers on an iPhone, iPad or iPad Mini (our personal favorite).
They can track passengers and sort the passenger list by name, confirmation number, or pickup location. And, they'll have access to customer phone numbers and reservation notes on the same screen.
Still like to keep a paper copy? Just print the manifest and mark it up, or export it directly into Excel.
QR Code (barcode) scanner
Our ticket scanner is powerful, flexible and incredibly easy to use. Just download it from the App Store, log-in and you're ready to start scanning.
We support full or partial redemptions, and multiple locations or routes. Our scanner app has built-in reporting, and your scanning history is sync'ed to your web-based control panel in real-time.
Looking to scan even faster? Add a laser case or pistol grip from Linea Pro® and you can board hundreds of passengers in just a few minutes.
If you've got very specific business requirements, our scanner software platform can even be customized even further.
Seamless gratuity integration
With our powerful integrated gratuity system, you're completely in control. Add gratuities automatically, or add them manually during booking, during check-in or after the event.
Collect payment for a gratuity any way you like, including the option to charge it to a stored credit card.
Management & Reporting
Powerful management and reporting tools let you oversee and control your entire operation from a single dashboard.
Unlimited employee accounts with 6 permission levels, let you grant the right level of access to each employee.
Enterprise level audit trails and financial reporting give you instant access to the information you need to streamline your operations and grow your business.
Real-time passenger counts
Calendar-based views of all of your events, with real-time passenger and availability info
Modify anything anytime
Change reservations, events, prices, locations, taxes and global system settings any time.
Employee accounts/permissions
Unlimited employee accounts with 6 permission levels
Detailed audit trails
Track every change to every booking, including employee names and timestamps.
Employee scheduling
Including roles and teams
Private/Public Notes
Keep private and public notes about events and reservations.
Advanced Search
Search by any date range; filter and group data any way you like.
Track success metrics
Track revenue, passenger counts and sales categories.
Data exports
Export data to CSV, Excel, or Quickbooks.
Google Analytics Integration
Integration with Google Analytics
Enterprise-level reporting
Our enterprise-level reports will help you learn about any aspect of your business, and empower you with the information you need to make good decisions.
We include reports on revenue by category and payment method, passenger counts, gift certificates, retail sales — even accounts payable and receivable.
Reports can be filtered, and grouped in numerous ways, or exported to CSV for import into Excel or Quickbooks.
Detailed audit trails
With our detailed audit trails, you'll always be on top of your game.
You'll have easy access to historical records of every change to every booking, including employee names and timestamps.
Automated emails for customer reviews
Automated follow-up emails get customers to write reviews for you on Trip Advisor, Yelp and Facebook.
Auto syncing to email list
Add new customers to your MailChimp or Constant Contact mailing list automatically.
"Book again" feature
"Book again" functionality makes it easy to book repeat customers with a single click. You'll even have the option to re-use their previous credit cards
Integrated with MailChimp and Constant Contact
Connect Starboard Suite to your MailChimp or Constant Contact list in seconds. Once you're set up, we'll upload your new contacts directly to your mailing list automatically!
Youll never need to import or export. Just log-in to MailChimp or Constant Contact and send your newsletter.
Book repeat customers in seconds
Use our "book again" tool to make it easy for repeat customers to do business with you.
Search for a customer by name, or view their boarding pass. Then click "book again" to copy their contact info and stored credit cards to a new reservation in under a second.